Customer Service Skills Fuel Work, Personal Feats for HCDE Records Management Employee Fisher
Managing records might be viewed as a ho-hum job to some, but Harris County Department of Education Records Management records technician Brandon Fisher knows better. View video: https://youtu.be/PpEmStL4bJg Flashback to Hurricane Harvey in August 2017, when the division’s 15 employees worked like first responders to get vulnerable records to higher ground. The city of Galveston and Galveston ISD were two examples of the numerous customers needing assistance. Records Management delivery employees were met by police escorts to navigate the floodwaters and debris to save the vulnerable, historical records.
“When people need their documents protected, these are the things we do,” said Fisher, an 11-year HCDE employee who exudes energy and optimism.As part of his daily duties, Fisher scans documents belonging to the hundreds of customers the division serves. He is on-the-go each day scanning, shredding, retrieving and delivering boxes from warehouse shelves. Nothing differentiates one document from another, he says, as each is equally important. Its purpose could range from being a tax document to a piece of critical evidence in a crime scene. Most Harris County and area school districts use Records’ services. The business was born in 1991 after enactment of the 1989 records act which requires certified storage of government documents. City and county municipalities are also accommodated through interlocal agreements. Over 600,000 paper, microfiche and scanned/digitized documents are stored at the massive storage space at 6005 Westview. “Brandon is a really good asset for this division,” Records Management Director Curtis Davis said. “He can talk to anyone. Being the employee of the month is a wonderful thing for Brandon and this division.” Before HCDE, Fisher worked as a deliveryman in Wharton, a small town southwest of Houston where he was raised. After the recession, he looked for jobs in Houston and was hired at HCDE. While he knew the delivery business, he admitted he didn’t know how to put customers first. At Records Management, the young man grew his customer relations skills. “Paying attention to what the customer is saying is very important,” he said. “It helps because I’m a people person. I love to talk, and I love to listen so I can understand.” Records Management is a like family, and each person is dependent on the other to get the job done, he explained.
“We are all on the same playing field here, and we must do what needs to be done to get the job done,” he said.An early riser, Fisher claims breakfast as his favorite meal and admits a fondness for staples like French toast, bacon and eggs, especially on the weekends. The morning charge of energy fuels his fervor for cars. His passion for beautiful automobiles led to the creation of a side business in auto detailing. Caring for his customers has made him no. 1 on several social media platforms. “What I learned about customer care at HCDE took my private business to a whole new level,” he said. Fisher services all types of cars but specializes in exotic like Porches, Ferraris and Lamborghinis. Many of his customers are billionaires, the not-so-famous wealthy who live under the radar. His personal favorite is the Bentley, a car known for both beauty and speed, he said. The most expensive car he serviced was a $6 million, Puchadi Hydra. He also detailed a 1965 Ford Mustang which was the third one off the factory line, making it a collector car. Many of the cars Fisher services are not driven but shuttled by plane to showcase all over the world. Grounded in his HCDE family, he says he loves the time spent at his job and is thankful for the people and the benefits his job offers. “My philosophy is that you have to be a forever learner,” he said. “Records Management has taught me a lot about how to interact with customers, and I really don’t know where I would be if it wasn’t for HCDE. Source: HCDE