FAQ
Please provide us with a complete order form along with transfer form for new material, the location of the boxes, and the number of boxes. If boxes are picked up from a location other than your local address, contact HCDE Records Management to discuss your needs.
Call customer service at 713.694.9022 OR email request to: csd@hcde-texas.org, OR Log onto our Secure Storage Portal @https://rms.hcde-texas.org & place request online.
Secure Storage Portal - Free service offered through our website
View and sort inventory listing, view and print invoices and make service requests
For initial log-in, please call and speak to a customer service representative
Please provide us with the barcode/tracking number (as it appears on your transfer form) and/or the box or file name of the record requested Log onto our Secure Storage Portal @ https://rms.hcde-texas.org/ & place request online.
These labels contain an account number and barcode with a unique tracking number for assignment of each box. Customers use these to ensure accurate input of inventory and enable quick retrievals. By using these labels, a box is able to be retrieved by the barcode/tracking number. This prevents duplicating box numbers. Pre-assigned labels allow boxes to be inventoried quickly in the event that you need to retrieve a box/file right away. Log onto our Secure Storage Portal @ https://rms.hcde-texas.org/ & place request online.
Log onto our Secure Storage Portal @ https://rms.hcde-texas.org/ & place request online.
Authorization forms are available on our Resource Center under Forms. Complete, print and have a current authorized person sign the form. Please email completed form to csd@hcde-texas.org